Using Touchpoints for Feedback
Providing feedback or requesting feedback isn’t a new concept in Oracle Talent Management. These functionalities exist even without Touchpoints. They have already been covered in the following articles:
- How to Configure and Use Anytime Feedback in Oracle Talent Management?
- How to Configure and Use Request Feedback Template
Before we proceed further, we assume that you are already familiar with the feedback concept in Oracle performance management. If not, please go through the mentioned articles above, as the underlying concept remains the same in Touchpoints as well.
Anytime Feedback Vs Request Feedback
There are two distinct types of feedback in Oracle Talent Management. We will delve into both of them. However, it’s crucial to grasp the disparities between them and their respective uses to prevent any confusion as we discuss them further in this article.
Anytime Feedback
This is a straightforward concept that doesn’t require any pre-configuration to use. You can provide feedback to anyone at any time using a simple text box. You can offer feedback to one person at a time. In short this functionality is used to give feedback to others.
Request Feedback
This isn’t readily available. First, an administrator needs to configure a request feedback template, which is based on questionnaire. Only after that, you can request feedback from others, and they can provide feedback based on the attached questionnaire from the template. When seeking feedback, you can select multiple individuals. In short this functionality is used to request feedback from others.
What you need to be ready with?
Before we can explore Touchpoint feedback functionality we need to be ready with prerequisites which are mentioned in this section of article. To start with, lets configure questionnaire first.
Configure questionnaire
To configure a questionnaire for Request Feedback Template, please follow the article mentioned below for any guidance you need with questionnaire configurations.
Learn to Configure Oracle Questionnaires Step by Step with Screenshots
You can use following questions as a reference and configure a questionnaire as follows
- Questionnaire Name : AP Touchpoint Request Feedback
- Subscriber : Performance 360
| Question Text | Question Type | Response Type | Response |
| I have consistently contributed to the goals and success of the organization? | Single Choice questions | Radio Button List | Agree |
| Neutral | |||
| Disagree | |||
| Would you be interested in working with teammates similar to me? | Single Choice questions | Radio Button with Image | Thumps Up |
| Thumps Down | |||
| Any specific areas where I could enhance my contributions or skills? | Text | Rich Text Box | |
You can use following images for the second questions.
| Thumbs Up | Thumbs Down |
 |
 |
Configure Feedback Template
As explained earlier we also need to configure Request Feedback Template, for reference you can follow this article » How to Configure and Use Request Feedback Template
If you are already familiar with the concept, create one template as follow
- Name : AP Touchpoint Request Feedback
- Status : Active
- Template Type : General feedback
- Questionnaire : AP Touchpoint Request Feedback
- Include in Performance Document : Yes
Explore Feedback Functionality in Touchpoint
Navigation : Me » Touchpoints
Login to application as an employee and open Touchpoint app. Click on Action menu on the top right hand corner and you will see following options
- Send Feedback : This is your anytime feedback. You can provide feedback to anyone at any point of time in a simple text filed.
- Request Feedback : This requires Request Feedback Template configuration which we did in previous step.
- Celebrate Event : This is completely different and not related to feedback. This is used to celebrate events such as birthday, anniversary or any other milestones. However, if you click on that, you will realize the fields are very much similar to anytime feedback (send feedback) it is just extension on top of that.
Learn to Request Feedback
Click on Action button and select option Request Feedback. You will see different sections as follows
Who do you want to ask?
In this section you select the person from whom you want to receive feedback.
- Click on the field Select person by name, and search the person.
- Once done, click on + Add Another button to add another person to receive request from.
- Enable checkbox that reads Share feedback with <manager name>
- Enable checkbox that reads Share feedback with me
What do you want to ask?
In this section you select the template we configured earlier, which contains our questionnaire.
- Click on the filed Select questionnaire by name.
- Select questionnaire we configured earlier : AP Touchpoint Request Feedback
- Once selected, it will display all questions associated with the questionnaire.
- You also see a button + Add Another, if you have allowed to add additional question during questionnaire configuration.
When do you need it?
In this section you select the date by when you need feedback and a short message that recipient can see.
- Click on Provide feedback by and select date one week from today
- Type your message in the Your message to the feedback provide as follows : Could you please take a moment to provide your valuable feedback? Your input helps me grow and contribute better. Thank you for your time and honesty!
Click on Submit button and you will receive a confirmation message Feedback Request Sent.
Learn to Provide Feedback
Logout and login as person whom your requested feedback in the previous step. You can click on the bell notification that you would have received to complete the feedback or follow below navigation
Navigation : Me » Career and Performance » Feedback » Feedback Requests About Others
Once done, log out and login back as employee who requested feedback in previous step.
View Feedback You Received
Once feedback is submitted, you get notification to view it. You can also view the feedback you have received by following navigation
Navigation : Me » Career and Performance » Feedback » Feedback Requests About Me
But, there is an option to see it from Touchpoints also, for the same open Touchpoint app and in the Events and interactions you see an entry for the same. If you click on the same, you see details of the feedback response
Learn to Add Feedback in Check-in
You can also add the feedback that you received as one of your discussion topic in the touchpoint check-in. This is explained in the article below. Please go through it, if you have not already done.
Everything You Wanted To Know About Oracle Cloud Touchpoints
Learn to Request Feedback For Team
So far we have seen how employees can request feedback for themselves. Managers can also request feedback for any of their employees. To see how it works, login as a manager and follow below navigation.
Navigation : My Team » Touchpoints » Click on Employees tab
- Click on any employee name for whom you want to request feedback
- Click on Action menu and select option Request Feedback.
From here on steps are same what we have seen earlier.
While you are still logged in as a manager, click on Summary tab of Touchpoint.
Team – Average Interaction Analytics
In the Summary tab you see an analytic Team – Average Interaction. Any feedback that employee or manager creates is counted towards team interaction.
Learn to Celebrate Event
While you are still logged in as a manager, follow below navigation to create an event for one of your reportee.
Navigation : My Team » Touchpoints » Employees Tab
- In the Employees tab click on any employee name for whom you want to create an event.
- Click on Action menu and select option Celebrate Event.
- This will open a side panel, enter details as follows
- Who can see this card : Visible to Everyone
- Add a card title : Happy Birthday Dear!!
- Create a personalized message : Wishing you a fantastic day filled with joy and celebration. Your dedication and hard work are truly appreciated. Here’s to another year of success and growth. Enjoy your special day!
Once done, click on Send button and you will get a confirmation message Celebration Card Created. Employee will receive a notification about this event.
Learn to Send Feedback
We have almost seen all the actions that you can perform from Touchpoint app. There is one small piece left though, which is called Anytime Feedback (or Send Feedback). As an employee you can provide feedback to anyone at any point of time. For the same open Touchpoint app and click on Action button and select option Send Feedback. This is self explanatory, you can explore further.
Touchpoint Request Feedback Questions
In this article, we’ve effectively discussed all facets of the touchpoints feedback functionality. If you find yourself with any questions or in need of clarifications, don’t hesitate to reach out. You can easily share your queries on our partner platform, hcmfolks.com. This platform serves as a community hub for talented individuals like you who are engaged in human capital management. Your engagement and curiosity are warmly welcomed!
